Privacy Policy
‍Effective Date: August 31 2023
‍IntroductionOur privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls and your rights in connection with our websites and the related mobile applications and services (collectively, the “Services”). Please also read our Terms of Service which sets out the terms governing the Services.Fitzpo is headquartered in Los Angeles, California, USA and our Services are provided to you by Fitzpo, Inc.This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls. Unless indicated otherwise, this Privacy Policy does not apply to our subsidiaries (which have their own privacy policies) or third party products or services, including other companies you might interact with on or through the Services.Questions or comments about this Privacy Policy may be submitted by mail or email using the contact information below.Fitzpo, Inc.1019 S. Alvarado St. Los Angeles, CA 90006USAAttn: Legalsean@fitzpo.com
‍Information
Fitzpo Collects
‍Fitzpo collects information about you, including information that directly or indirectly identifies you, if you or your other Fitzpo users choose to share it with Fitzpo. We receive information in a few different ways, including when you track, complete or upload activities using the Services. Fitzpo also collects information about how you use the Services. There are also several opportunities for you to share information about yourself, your friends, and your activities with Fitzpo. For example:Account, Profile, Activity, and Use InformationWe collect basic account information such as your name, email address, date of birth, gender, weight, username and password that helps secure and provide you with access to our Services. We also use dates of birth to enhance safety and privacy for our younger users, to place you on age-group leaderboards, and to provide more accurate performance analysis.Profile, activity and use information is collected about you when you choose to upload a picture, video, post, or activity, join a challenge, view others' activities, or otherwise use the Services.We use your contact information so we can contact you when needed. For example, to respond to your support requests.

‍Location Information
‍We collect and process location information when you sign up for and use the Services. We do not track your device location while you are not using the Services. But in order to use our core features, it is necessary for you to permit us to track your device location while you use the Services. If you would like to stop the device location tracking, you may do so at any time by adjusting your device settings.Content You ShareWe gather information from the photos, videos, posts, comments, kudos, ratings, reviews, and other content you share on the Services, including when you participate in partner events or create segments or routes.Contacts InformationYou can choose to add your contacts' information by connecting your contacts from your mobile device or social networking accounts to Fitzpo. If you choose to share your contacts with Fitzpo, we will, in accordance with your instructions, access and store your contacts' information in order to identify potential connections and help you connect with them.Connected Devices and AppsFitzpo collects information from devices and apps you connect to Fitzpo.Payment InformationWhen you make a payment on Fitzpo, you may provide payment information such as your payment card or other payment details. We use Payment Card Industry (PCI) compliant third-party payment services and we do not store your credit card information.Third-Party AccountsFitzpo allows you to sign up and log in to the Services using accounts you create with third-party products and services, such as Meta, Google, or Apple (collectively, “Third-Party Accounts”). If you access the Services with Third-Party Accounts we will collect information that you have agreed to make available such as your name, email address, profile information and preferences. This information is collected by the Third-Party Account providers and is provided to Fitzpo under their privacy policies. You can generally control the information that we receive from these sources using the privacy controls in your Third-Party Account.Technical Information and Log FilesWe collect information from your browser, computer, or mobile device, which provides us with technical information when you access or use the Services. This technical information includes device and network information, log files and analytics information.The Services use log files. The information stored in those files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Services, track user movement in the aggregate, and gather broad demographic information (e.g., country residence) for aggregate use. IP addresses may be linked to session IDs, athlete IDs and device identifiers.Other InformationWe may collect information directly from you or through our service providers, such as when we collect your feedback through surveys.We may also collect information about you from other Fitzpo users such as when they give you kudos or comment on your activities.How Fitzpo Uses InformationFitzpo uses the information we collect and receive as described below.To provide the ServicesWe use the information we collect and receive to provide the Services, including providing you with the ability to:Record your activities and analyze your performance. For example, to compare your past efforts and analyze your training to provide you with interesting and useful performance analysis. Interact with other users. For example, to compete on segments, participate in clubs, challenges, or events, follow other users, and use features that help users interact with one another, such as group activities.Manage your training. For example, to set goals and use your training dashboard.Explore new places to go. For example, to discover routes or segments where you can engage in your activity. Similarly, if several users run a specific route, that information may be used to suggest the route to other users.Visualize your activities in new ways. For example, by displaying graphs using your training log.Share insights with the Fitzpo community. For example, by sharing your public reviews and photos of specific programs or workouts. We may also analyze your public data to attach characteristics to gyms.Subject to your privacy controls, your information, including parts of your profile, username, photos/videos, users you follow and who follow you, clubs you belong to on Fitzpo, your activities, the devices you use, and kudos and comments you give and receive will be shared on Fitzpo so that you may be able to participate in the Services, for example to show your place on a leaderboard. Certain information (e.g., your name, and some profile information) is also available to non-users on the web. Your precise location information, such as where you run or ride, may also be shared on Fitzpo or to non-users, in accordance with your privacy controls.To customize your experienceWe use the information we collect and receive to customize your experience. For example, we may suggest activities, events, gyms, or clubs on Fitzpo that may interest you, users that you may want to follow, or new features that you may want to try. For example, if we know that you like to powerlift, we may tell you about powerlifting gyms or meets nearby. Or if we see that you work out in a certain area, we may suggest joining a club in that area.To provide you with targeted promotionsWe use the information we collect and receive to serve you with relevant promotions, subject to your notification and email preferences. For example, if we see you are an active user who has been on a monthly subscription plan for an extended period of time, we may serve you a promotion to switch to a discounted annual plan. Or if you are an active user who has never subscribed, we may send you an offer for a free subscription trial.To protect you and the ServicesWe use the information we collect and receive to protect users, enforce our Terms of Service, Acceptable Use Policy, and promote safety. For example, we find and remove content that violates our terms, such as hate speech or spam, as well as suspend or terminate accounts that share such content. Fitzpo reserves the right to review accounts and user actions on the Services to ensure compliance with our Terms. To assist you with a support requestWe use the information we collect and receive to provide support in response to your requests and comments. Depending on your request, this may require us to access your account, for example, to troubleshoot or replicate a reported issue.To improve our ServicesWe also use the information we collect and receive to conduct research, and to analyze, develop, troubleshoot, and improve the Services. To do this, Fitzpo may use third-party analytics providers to gain insights into how our Services are used, using aggregated data, and to help us improve the Services.To communicate with youWe may also use the information we collect and receive to market and promote the Services, activities and events on Fitzpo, and other commercial products or services, including using email and push notifications, in accordance with your preferences. We may also contact you for partnership opportunities, when investigating alleged violations of our terms, or to send proactive customer support messages.To process your subscriptionWe use the information we collect to process your subscription, including using your location data to determine your country pricing.How Information is SharedWe do not sell your personal information for monetary value. We may share personal information in accordance with your preferences, as needed to run our business and provide the Services, and where required for legal purposes, as set forth below. In addition, we may sell or share aggregated data about our users, as described in more detail in the “Aggregate Information” section below.Service ProvidersWe may share your information with third parties who provide services to Fitzpo such as supporting, improving, promoting and securing the Services, processing payments, or fulfilling orders. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf, to promote Fitzpo or display information that may be relevant to your interests on the Services or other websites or services.Publicly Available InformationWhen you join the Fitzpo community, your profile and your activities are set to be viewable by everyone unless selected otherwise. Your name and other profile information is viewable by other Fitzpo users and the public and, subject to your privacy controls, additional information and content you share may also be viewable. For example, your media content and routes may be accessed by other Fitzpo users and non-users or viewable on publicly accessible Fitzpo pages or in search engine results.We provide a variety of privacy controls to manage the sharing of your information and encourage our users to adjust their controls to align with their desired experience.Sharing Information and ActivitiesWe share your information with other Fitzpo users and the public in accordance with your privacy controls. You can change the visibility of the activities you upload to Fitzpo. You can also share your activities with your contacts via text, email, or on social media applications like Meta, Instagram, and Twitter. If you link your Fitzpo account to other social networks and share your activities, they will be viewable on such third-party platforms, including your location information. You should use caution when sharing information via third parties and you should carefully review the privacy practices of such third parties.Third Party Business via API or Other IntegrationsWe enable you to share your information and content with third party apps, plugins, or websites that integrate with the Services, as well as with third parties who work with Fitzpo to offer an integrated feature, such as a challenge sponsor, media streaming, or tracking device. You can choose to share your profile data and activity data (including private activities) with these third parties. Information collected by these third parties is subject to their terms and policies and may not provide you with the same privacy controls that are available on Fitzpo (for example, hiding a specific address or the start and end points on activity maps). Fitzpo is not responsible for the terms or policies of third parties.Aggregate InformationFitzpo may deidentify and aggregate the information you and others make available in connection with the Services and post it publicly or share it with third parties. Examples include information about equipment, usage, demographics, routes, performance, and challenge participation and completion. Fitzpo may use, sell, license, and share this aggregated information with third parties for research, business or other purposes.Legal RequirementsWe may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of our Terms of Service or fraud or abuse of Fitzpo or its users (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.Managing Your SettingsPrivacy ControlsFitzpo offers several features and settings to help you manage your privacy and share your activities. Most privacy controls are located in your privacy controls page, but some are specific to individual activities, athletes, activities, or features. Fitzpo provides you the option to make your activities visible to everyone, or only your followers and you.Adjust Notification and Email PreferencesFitzpo offers various ways to manage the notifications you receive. You can choose to stop receiving certain email notifications by indicating your preferences. You may also unsubscribe from these emails by following the instructions contained at the bottom of these messages. In our app, you can access your “Push Notifications” in the settings menu. Where permitted by local regulations, we may opt you into marketing-related communications if you substantially interact with the Services or purchase a subscription. We may also send you periodic communications asking if you would like to opt into receiving marketing-related communications.If you receive marketing communications from one or more of our subsidiaries, you must opt-out individually from each subsidiary you are receiving brand-specific marketing from.Any administrative or service-related emails (for example, to confirm a purchase, to notify you of pricing changes, to deliver a training plan you requested, or provide an significant update to our policies, etc.) may not offer an option to unsubscribe as they are necessary to provide the Services you requested. You are responsible for providing us with a valid email address and keeping it updated to ensure you get these email notifications.Updating Account InformationYou may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please contact Fitzpo at https://support.fitzpo.com.Deleting Information and AccountsYou can delete your account using our self-service tools. After you make an account deletion request, we permanently and irreversibly delete your personal information from our systems, including backups. Once deleted, your data, including your account, activities and place on leaderboards cannot be reinstated. Following your deletion of your account, it may take up to 45 days to delete your personal information and system logs from our systems. Additionally, we may retain information where deletion requests are made to comply with the law and take other actions permitted by law.Note that we do not have control over content you have shared directly with others, such as photos or videos on other social media platforms, or that others may have copied. In other words, content or information may remain available after you have deleted your account or deleted specific information from your own profile. Your public profile may be displayed in search engine results until the search engine refreshes its cache.Fitzpo also provides you the option to remove individual activities you have posted without deleting your account. Once removed, the activities may remain on Fitzpo's systems until you delete your account.Children's PrivacyOur services are not intended for, nor directed to, children under 13 years of age. We use technical measures to prevent children under 13 years of age from creating an account and therefore do not knowingly collect personal information from anybody under 13 years of age. If you are under 13 years of age, do not use the Services.How We Protect InformationFitzpo implements technical, physical, and organizational measures and controls to safeguard and protect the transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity.Please be aware that despite our efforts, we cannot guarantee absolute security of your account or information. In addition, you can take steps to protect your account and information such as creating a unique password for Fitzpo that is not easily guessed and that you don't use anywhere else, not sharing your password with others, and promptly reporting suspicious activity or unauthorized account access.Your Rights and Our Legal BasesWe provide the same suite of privacy controls to all of our users worldwide. Our Legal BasesFitzpo relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy, including:as necessary to provide the Services and fulfill our obligations pursuant to the Terms of Service. For example, we cannot provide the Services unless we collect and use your location information;where you have consented to the processing;where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims; andto protect your vital interests, or those of others, such as in the case of emergencies; andCross Border Data TransfersThe Services are operated from the United States. If you are located outside of the United States and choose to use the Services or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored in the United States, as it is necessary to provide the Services and perform the Terms of Service.Whenever we transfer personal data internationally, we use legal mechanisms, such as Standard Contractual Clauses, to ensure data transfers comply with applicable law.Retention of InformationWe retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until your account is deleted or becomes inactive. In making these determinations, we consider the amount, nature, and sensitivity of the personal information, the purposes for which the information is processed, whether we can achieve those purposes through other means, and applicable legal requirements.Information connected to you that is no longer necessary and relevant to provide our Services to you may be de-identified or aggregated with other non-personal data to provide insights that are commercially valuable to Fitzpo, such as statistics of the use of the Services. For example, we may retain publicly available programs and routines and other depersonalized information to continue to improve the Services, and we use aggregated information. This information will be de-associated from your name and other identifiers.Privacy Policy UpdatesFitzpo reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If Fitzpo makes changes to this Privacy Policy, the updated Privacy Policy will be posted in a timely manner. If we make changes we deem to be material, we will provide a prominent notice. If you object to any changes to this Privacy Policy, you should stop using the Services and delete your account.